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Privacy policy

24/03/2019

Cloud Zion Limited ("Cloud Zion", "we", "us", or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Cloud Zion Limited provides IT support and managed technology services, including cloud services, VOIP, software development, SEO, website design, and related digital services.

If you have any questions about this policy or how we use your data, you can contact us at:

Email: hello@cloudzion.com
Telephone: +44 121 270 4470

2. Information We Collect
We may collect and process the following types of personal data:
‍
Information you provide to us
‍
•Name
•Company name
•Email address
•Telephone number
•Any information you submit through contact forms, enquiry forms, or emails

Information collected automatically
When you visit our website, we may automatically collect:

•IP address
•Browser type and version
•Device information
•Pages visited and time spent on our website
•Referral source

This data helps us understand how visitors use our website and improve our services.

3. How We Use Your Information
We use your personal data to:

•Respond to enquiries and provide quotes
•Deliver and manage our services
•Communicate with you about services, updates, or support requests
•Improve our website, services, and customer experience
•Meet legal and regulatory requirements

We will only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
‍
•Consent – where you have given clear permission
•Contract – where processing is necessary to fulfil a contract or quotation
•Legitimate interests – to operate and improve our business
•Legal obligation – where required by law

5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and analyse website performance.
Cookies may be used for:

•Website functionality
•Analytics and performance tracking
•Marketing and advertising (where applicable)

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

6. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties where necessary, including:

•IT and cloud service providers
•Website analytics and marketing platforms
•Payment and invoicing providers
•Legal or regulatory authorities where required

All third parties are required to keep your data secure and use it only for agreed purposes.

7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Access to personal data is limited to authorised personnel and trusted partners only.

8. Data Retention
We retain personal data only for as long as necessary:

•To provide our services
•To meet legal, accounting, or reporting requirements
•To resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

9. Your Data Protection Rights
Under UK GDPR, you have the right to:

•Access your personal data
•Request correction of inaccurate data
•Request erasure of your data
•Object to or restrict processing
•Request data portability
•Withdraw consent at any time

To exercise your rights, please contact us at support@cloudzion.com.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

We encourage you to review this policy periodically.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

‍Cloud Zion Limited
Email: support@cloudzion.com
Telephone: +44 121 270 4470

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